Due to the high call volume experienced at the SSC Support Desk. The support team members must prioritize our response to trouble calls. Below is a sample chart of services and their designated priority level. Again, the support team must respond to calls that are high priority before we start or resume less urgent trouble tickets. Please make an appointment with us for low priority requests.

Most requests handle on first-come first-served basis.


  • Maintain network integrity
  • Maintain IP address allocation
  • Resolve security issues with viruses and spyware
  • Resolve SSC/Exchange email problems
  • Install anti-Virus software
  • Diagnose and repair primary computer
  • Resolve Active Directory login issues
  • Perform port activation
  • Connect shared drives
  • Resolve hardware issues


  • Set up network printers
  • Provide standard software file conversion
  • Install and configure email clients
  • Answer general software inquiries
  • Answer general hardware inquiries
  • Set up vacation messages
  • Set up mail forwarding
  • Installing and updating GLASS
  • Installing Oasis
  • Installing UCLA-licensed software
  • Set up new computers
  • Set up new printers


  • Data transfers
  • Tutorials on standard software
  • Tutorials on operating system
  • Troubleshooting personal computing issues over the phone
  • Update faculty websites