The SSC WebTeam offers a range of web development and maintenance support to the UCLA Social Sciences Division, which consists of 18 departments and various research centers.
As a team of two web developers, we can offer services within the following timeframes on a first-come, first-served basis. Acknowledgements of service requests are immediate to 1 hour for critical issues and up to 1 working day for non-critical issues. All requests will be entered in the queue upon receipt.
Critical Issues
Response within 1 hour upon initial request.
- Website is down
- Critical usability issues
- Major security issues and patches
- Resolution TBD based on issue
1 Working Day
- Create user accounts
- WordPress core, theme and plugin updates
- Spin up a WordPress website for faculty (no content migration)
- Consultation for tools, software, hosting, updates
- May require an appointment, depending on topic
2 Working Days
- Installing SSL
- Features patches
- Troubleshooting
- Styles are not appearing correctly
- Plugin is not working
- Unable to make changes
1-2 Weeks
- Appointment required
- Custom designs
- Custom features
- Provide training on making content change
Migrating department websites to WordPress will require at least one month and will need to be scheduled with the WebTeam.
See the WebTeam timeline for progress and status updates on existing migration requests.
Complementary support does not include the following services:
- Content creation
- Copy updates
- Major layout changes
- Content migration for personal websites
If you need help with these services, an ITS Approved Rate of $100/hr will be charged.
Standard Hours of Support
Monday to Friday, 9 a.m. – 5 p.m., excluding holidays
Eligibility
- Current faculty with an appointment in the Social Sciences division
- Research group and centers funded by a department or IDP in the Social Sciences division
Requirements
- Website must not be used for personal use (e.g. e-commerce)
- Website must not make any modifications to the Social Sciences header and footer
- Website must not store any sensitive data (e.g. student ID numbers, social security numbers, credit card information, etc.)
Accounts and Renewals
SSC WebTeam will manage creation and deletion of user accounts for the website. Users are responsible for maintaining their personal accounts and are fully responsible for any activity that occurs under the account.
After initial provisioning, website owners will need to renew their websites with SSC on a yearly basis. Unrenewed websites will be archived and moved onto a static HTML server.
Features and Functionality
Websites are provided on an “as-is” basis. Features and functionality will be curated by the SSC WebTeam. No additional plugins or themes will be installed.
SSC WebTeam will not provide customization help outside of the tools already provided in the template.
Content and Backups
Website database backups will be made daily and uploaded file backups will be made every other week. SSC will perform best-effort data recovery in the event of lost content.
Usage and Utilization Limits
If a website consumes more than 10% of the bandwidth/processing resources available on the shared server, SSC reserves the right to convert the website to static HTML. Websites will be limited to 2GB of file storage space.
Security and Accessibility
SSC WebTeam will prioritize security and accessibility for websites. Themes and plugins are centrally vetted and controlled to maintain a proactive security posture. External contractors will be required to pass security and accessibility reviews.
For end-users who want bespoke sites or utilize contractors will be required to use an Amazon Web Services instance. Pricing varies from $5-50 a month for a Lightsail Instance depending on visits: https://aws.amazon.com/lightsail/pricing/
