Due to the high call volume experienced at the SSC Support Desk. The support team members must prioritize our response to trouble calls. Below is a sample chart of services and their designated priority level. Again, the support team must respond to calls that are high priority before we start or resume less urgent trouble tickets. Please make an appointment with us for low priority requests.

Maintain Network Integrity, Maintain IP Address Allocation, Network Viruses and Worms, SSCNET email problems, Virus Scan Installation, Diagnose Computer crashes, Update Virus Definitions, Running Patches and Fixes, Novell Login problems, Perform Port Activation, Test Inactive ports on SSCNET, Install Novell Client

Set up network printers, Standard software file conversion, Install and Configure Eudora, General Software inquiries, General Hardware inquiries, General Operating System FAQ, Set up vacation messages, Set up mail forwarding, Resetting email password, Install and Update GLASS, Install Oasis, Install UCLA-licensed software, Set up new computers, Set up new printers, File backups.

Data Transfer, Tutorials on standard software, Tutorials on Operating System, Troubleshooting personal computing issues over the phone